Being born in 1965, pretty much a baby boomer/Gen X cusp, I'm at least 1/2 part of Generation that thought customer service was the norm. You always received good service even from banks (and no, people weren't on hallucinegenics all the time in the 60's, it really happened).
Nowadays, there's a hardly any management that remembers "without customers, we don't have a job." (One corporate landlord of a former workplace of mine told my boss in a dispute, "if you want service, go down to McDonalds!")
But there are exceptions...
Most Sundays, I pop into the 7/11 near 3 CR before presenting "Out of the Pan" (alright subtle plug) to buy a newspaper, maybe a caffeinated soft drink (no plug there)...and also my Metcard for the next day.
Today, the person behind the counter, before I could ask, said "and do you need your Metcard?"
How many hundreds of people must that person serve, yet remembered I need a Metcard?
In the words of Jesse "The Body" Ventura, "I'm impressed...and I don't impress easy."
Rest assured she received a huge thank you.
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